Support Policies

Robust Affordable Speech Recognition

• $99/port perpetual licence
• $15/port annual maintenance
• Asterisk enabled
• Linux & Windows support

Vestec provides free-of-charge installation support for its speech recognition engine. Comprehensive technical support for a wide variety of non-installation issues can also be purchased at highly affordable fees from Vestec.

Installation Support

Installation support for Vestec speech engine is available free-of-charge from Vestec or its resellers. Digium is the primary tier-1 installation support provider for the speech engine for Asterisk. Digium technical support can be contacted at the following link:

http://www.digium.com/en/supportcenter/

For tier-2 installation support of speech engine for Asterisk, please contact Vestec at: support@evestech.com.

For installation support of all non-Asterisk speech engines, please contact Vestec at: support@evestech.com.

Other Support

Vestec offers comprehensive technical support for a wide variety of non-installation issues for its speech engine at highly affordable rates. These include (but are not limited to) support services for in-depth product training, speech grammar writing, application development, voice interface design, system integration, best practices consulting, and general trouble-shooting.

Additional support can be purchased at the following rates:

$100 per hour; minimum 1-hour purchase
$400 for a 5-hour package; ($100 savings)
$700 for a 10-hour package; ($300 savings)

To discuss your support needs, report specific issues, or purchase a support policy, please contact Vestec at: support@evestech.com.

NOTE: Technical support is generally provided via online communication only. Conference calls as well as on-site visits may be arranged upon request for additional fees.